FAQ

How do I check my order?

New orders will ship on a first come, first served basis. We will send a tracking number to the email address you provide at checkout once your order ships.

Online: If you made a purchase online and created an account at checkout, you can check your order status in your account. Click here to login.

Telephone: You may also check your order by contacting our customer service team at 800-970-5009.

How long will my order take to ship?
Alexapure offers free standard delivery shipping for all orders shipped to the lower 48 United States. Due to the coronavirus emergency, new orders will ship delayed, 2-3 weeks after receipt.

On occasion, there may be a slight delay due to a spike in sales, weather emergencies, airport shutdowns, national emergency or national holidays.

Whenever possible, we accommodate your request to ship to a P.O. Box. However, we reserve the right to ship large or heavy packages to your physical address.

Where do you ship orders?
Alexapure ships to the United States (including Alaska and Hawaii) and Canada. Whenever possible, we will accommodate your request to ship to a P.O. Box. However, we reserve the right to ship large or heavy packages to your physical address. 

Where does my order ship from?
Our warehouse is located at: 4325 West Commercial Way, Suite D Salt Lake City, UT 84104

How much does shipping cost?
Alexapure offers free standard delivery shipping for all orders shipped to the lower 48 United States. Shipping to Alaska, Hawaii and Canada are calculated at checkout.

What is your return policy?
Alexapure extends a 30 day, no-questions-asked return policy on unopened, unused products. Upon receipt of the returned items in their original packaging and condition at the purchaser's expense, Alexapure will refund your original method of payment for the products purchased, less delivery charges. If 30 days have gone by since your purchase, we can’t offer you a credit or refund.

Whenever you have a question about an item you have purchased or wish to make a return, please call Alexapure 800-970-5009 Mon - Fri 9AM - 5PM MST

The Alexapure address for authorized returns is:

4325 West Commercial Way, Suite D Salt Lake City, UT 84104

You will be responsible for paying for your own shipping costs for returning a purchased item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How do I contact Customer Service?
You can reach customer service by email at: response@alexapure.com or by telephone at: 800-970-5009

How will COVID-19 affect my order?
Due to the coronavirus emergency, new orders will ship delayed, 2-3 weeks after receipt.